Sangu Mail Privacy Policy

Terms of Service - Sangu

Please read these Terms of Service (“Terms”) carefully before using our company website, the Sangu Mail website, and the Sangu Mail service (collectively the “Service”). 
These Terms contain important information about your legal rights and obligations. If you do not agree with these Terms, please, do not continue to use the Service.
The Service is operated by Cyber Risk Research LLC, with offices at 197 Palmer Ave, Unit 200 Falmouth, MA 02540 USA, who we may refer to as “Sangu”, “we”, “us” or “our”. 
Our Privacy Policies describe our collection and use of personal data in connection with your access to and use of the Service and the Website.
If you have any questions or comments about these Terms of Service, please contact us at support@sangu.io or visit our Help center to find more information about the Service. 

Table of Contents

Entire agreement

These Terms and any operating rules and policies posted on our website or in the Service, including the Privacy Policy for the Service, constitute the entire legally binding agreement and understanding between Sangu Mail and our users (hereinafter “you” or “user”), governing your access to and use of the Service. This agreement can also include a separate data processing agreement (“DPA”), if we have entered into one.
By using the Service, you hereby declare and warrant that:

  • You have read, understand, have the legal capacity to, and hereby agree to be legally bound by and to comply with these Terms in full.
  • You are 16 years of age or older (otherwise, you can use the Service exclusively with the involvement of a parent or legal guardian).
  • According to your jurisdiction of residence, you are eligible to enter into this agreement and have no restrictions to use the Service.
  • You comply with these Terms and all applicable laws and regulations at all times.

 

If you use the Service as a business representative, you further certify that you have the right to bind the represented legal entity to the terms and conditions hereof and grant us all permissions and licenses under these Terms, disclose information about that legal entity as may be required to provide you or the represented legal entity with the functionalities of the Service.

Accounts and Sync

To use the Sangu email client, must register a personalized account (“Sangu Account”), by providing your personal or business email address and passing the authorization procedure through your third-party email account. 

Based upon your Sangu subscription plan you can add a number of your email accounts to Sangu, including Gmail, iCloud, Yahoo, Exchange, Outlook, and other IMAP email accounts. The accounts will not be added, if not supported by Sangu. Some Sangu plans allow only one email account to be added and other plans allow multiple accounts to be added.

Your logon identifier for the Service will be either your existing email address or a new email address within one of the Sangu domain-names.  This address will be used as a single-sign-on, (technically “OAUTH2”). To log in to your Sangu Account on other devices you need to use the same email address you used to register the Sangu Account unless you change the email used to create the Sangu Account in the Preferences of the Control Panel of the Service. If you change the Sangu Account, your personal settings, added accounts, and all emails will be synced automatically across all devices on which you are logged in.

Your Sangu account is not stored in our systems; it’s stored in third-party providers such as Google or Microsoft.  When a new account is created through using a third-party, upon logging in the first time, you will need to change your password.  Upon changing the password, you need to log in to your email account again using the updated credentials.

You are the one solely responsible for maintaining the confidentiality of the login credentials you use for login with your email accounts, and for all activities that occur under those credentials. You are solely responsible for any liability or damages resulting from your failure to maintain the confidentiality of such information. We require the use of 2-Step authentication (also known as 2-Factor authentication or “2FA”) on any Sangu Mail accounts that utilize Google Workspace or Microsoft 365. This is systematically enforced. We STRONGLY recommend using 2FA on any mailbox accounts you use such as Gmail, but this not enforced by the solution.

To log out and delete your email account from Sangu, please use the Sangu Account’s settings in the Control Panel of the Service. When you delete the email address that you used for registration in Sangu and for sync, you will also be logged out from the other email accounts you added to Sangu. Your personal data will be deleted in accordance with retention periods specified in our Privacy Policy for the Service. Please note, that Sangu reserves the right to suspend and/or delete your Sangu account in case of your violation of these Terms. 

 

Data Storage

We process and store your personal data based solely on the legal grounds directly prescribed by the General Data Protection Regulation (“GDPR”), namely: 

  • your consent;
  • when processing is necessary for the performance of a contract between you and us;
  • our legitimate interest; and
  • legal obligation. 

 

You may find all the information about our purposes for data processing, the exact categories of data collected, and your rights as a data subject under the GDPR in our Privacy Policy for the Service and for the Website. 
The content of the emails you send and receive is stored on the server of your third-party email account provider, except for the cases described below. Sangu allows you to connect to your email accounts by accessing via IMAP or service specific APIs of certain web mail services. 
Sangu does not back up emails. Sangu caches emails and attachments only while it processes the emails. Sangu also maintains a copy of your email when you submit it to an analyst for support.
All connections to the servers we use are protected with TLS network communication security protocol.
To be able to synchronize your emails, we also encrypt the information about your accounts and preferences, including login credentials, and store it on our secure servers. In the standard offerings the credentials are stored in a specialized vaulting solution. The keys to this solution are accessible to us programmatically. In customized offerings for an additional fee there is an option to make you the custodian of these key encrypting keys. Please contract support or sales if you have this requirement.
To make everything as safe and reliable as possible, we do not use our own servers. Instead, we rely on Google Cloud service, which is fully SOC-2 and ISO 27001 certified. Moreover, we use HTTPS, alarm systems, VPN, and written internal policies regarding the protection of personal data. 
In the Data Processing Agreement between us, we agree to use the Standard Contractual Clauses based on legislation assessments for data protection during transfer and storage which takes place in third countries under the GDPR, such as the USA, UK and Poland.
If you want to exercise your right to erasure under GDPR and you want all the data about your accounts and preferences from Sangu to be deleted, please use the “General” section in the Preferences in the Control Panel of the Service. Scroll to the bottom and click “Remove My Data From Sangu.” All your data will be immediately irreversibly deleted from the servers we use. Please learn more about your data in our Privacy Policy for the Service and for the Website or contact our DPO at dpo@sangu.io

Subscriptions

Certain functionalities of Sangu require payment before you can use them (“Subscriptions”). For example, you may need to subscribe to use certain functionality or extra premium functionalities. Subscriptions can be purchased by paying an annual or monthly subscription fee. Subscription fees are charged at the beginning of the subscription and, because such subscription renews automatically for an additional period equal in length to the expiring subscription term until you cancel it (for example, for the next month in the monthly subscription), at the time of each renewal until you cancel or exhaust the funds available on the card used for the purchase of the Subscription.

We reserve the right to change the pricing structure for our Subscriptions. When we do that, we may exempt existing subscribers from those changes. If we need to change the prices for existing subscribers, we will give at least 30 days notice and will notify you via the email address used to create your Sangu Account or by posting a notice about changes on our Service and Website themselves. Your continued use of the Service after the price change becomes effective constitutes your agreement to pay the changed amount. 

Sangu offers different subscriptions. If you need advice regarding the subscription plans and plans that we offer to large customers, please contact our sales specialist at support@Sangu.io. 

 

Payment Arrangements 

Sangu currently uses the third-party payment provider: Stripe (www.stripe.com) as a payment provider. 

When you pay for a Sangu subscription, the payments are facilitated by Stripe in accordance with their Terms of Service and Privacy Policy. In no case shall Sangu be responsible for any personal data processed by Stripe. 

We reserve the right to revise the subscription fees at any time, subject to providing users with adequate notice of any fee changes before they become effective. The revised fees will not apply to your current subscription period, however, your continued use of Sangu after the effective date of such change will constitute your agreement to pay the updated fees.

PLEASE NOTE, if your local currency is different from the currency in which the prices are quoted, your bank will apply the exchange rate applicable per the date of purchase, which is beyond our control. Also, your bank may apply an exchange commission or fee which is also beyond our control.

PLEASE ALSO NOTE that the subscription fee (both for Individuals and Teams) is inclusive of applicable value added tax (“VAT”) and/or other taxes which are imposed under the relevant tax laws. The VAT and/or other tax charge will depend on your billing location. When you get to the final stage of the checkout, we will show the tax component of the subscription fee for your information.

Trial periods and Discounts

From time to time, we may offer trials of subscriptions for a specified period without payment (a “Trial”) or at a reduced rate (a “Discount”). Please review the Service pricing page to learn about the duration of the trial period, the terms of participation and the amount of the discount available. Discounts may change over time, as well as conditions of Discounts, and we may decide to cease providing Discounts or introduce and offer you any other benefits.

Once the Trial period or the last month covered by the trial Subscription expires, you will be billed.

 

Subscription for Sangu, Sangu+Workspace, Sangu+Office365, and Sangu Enterprise

Sangu offers three types of plans:

  • Sangu Mail – Sangu Mail for use with a single mailbox, for example, a GMail account. Sangu Mail will operate on the single mail account operating on mail in that account
  • Sangu Mail + Workspace and Sangu Mail + Office365 – Sangu Mail which includes either a single-user Google Workspace account or a Microsoft Office 365 account. You are given a new Google Workspace or Office 365 account within one of the Sangu domains. This is a single-user within one of our domains. You can then link up to 10 of your existing email accounts such as a free GMail account to Sangu Mail. Sangu Mail will synchronize email from your existing email accounts you link to Sangu Mail into the Workspace or Office365 account.
  • Sangu Mail Enterprise – Sangu Mail which can be configured to operate on all accounts within an existing Google Workspace account or Microsoft Office365 account. The subscription is calculated on the number of active email accounts in your existing domain. In the case of a number of active users changes during the subscription period, the applicable fee will be calculated separately at the end of each calendar month to adjust outstanding payment debts (if any) in accordance with Stripe’s prorations rules. The payment for the number of active users that has exceeded the original Subscription Plan will be charged once per month. If you have any questions regarding prorations, please contact our support at: support@Sangu.io.

Subscription Renewal and Cancellation

The subscription will automatically renew for a subsequent term unless you cancel it in the Service preferences or by notifying Sangu Mail at billing@Sangu.io of non-renewal at least 5 business days prior to the subscription expiration date. 

You may cancel your subscription at any time. Upon cancellation, your subscription will last until the expiration date. Note that the paid fees in Sangu Enterprise will be prorated in accordance with the number of active users during the subscription period. In such a case your payment method will be charged or your digital Sangu Account balance will be refunded with a prorated sum.

If we are unable to charge your credit card on the billing day, we will attempt it several times over the period of 30 days. If payment is unsuccessful, the subscription will be canceled.

 

Refunds

All paid subscription fees are non-refundable unless otherwise agreed with Sangu Mail in writing or in case of prorated refund as stipulated above. 

If you have any problems with the Service functioning, please contact our support team at support@Sangu.io and we will use every effort to help you.

 

Content and Use License

The Service is owned and controlled by Sangu Mail. Sangu Mail provides the users with the ability to exchange images, text, links, files and other digital items (“Content”) with their email counterparts.

All Content people send and share via Sangu is the sole responsibility of the person from whom said Content originated.

Sangu Mail does not control the Content sent via Sangu Mail, nor does it guarantee the accuracy, integrity or quality of said Content and accepts no liability for it. 

Although Sangu Mail has no obligation to monitor the content provided by the User or Subscriber or Subscriber’s use of the Service, we may do so and may remove any such Content or prohibit any use of the Service we believe may be (or are alleged to be) in violation of the copyright or other applicable laws at the request of the court, public authorities or persons (individuals and legal entities) authorized to request such deletion.

 

License

All materials of the Service, including text, graphics, information, images, drawings, trademarks, trade dresses, logos, video, sounds, music, software and other materials (including pending and unregistered ones) (collectively, the “Content”), as well as copyright and other intellectual property rights to such Content belong to Sangu Mail or its affiliates or is included in the Service with the consent of the owner.

Subject to your compliance with these Terms and having regard to the terms of the software license laid down above, Sangu Mail grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable, worldwide license to:

  • download, install and use the Service on the device(s) that you lawfully own or control in the manner provided for in these Terms for personal non-commercial or internal business purposes;
  • access and use the Content made available in or through the Service and granted by Sangu Mail for the purposes laid down in these Terms.

 

Sangu Mail may provide upgrades, modifications, updates, or additions to the Service software during the term of this license. The terms of this license shall be applied to any such modification unless it is accompanied by a separate license.
It is understood and agreed upon that Sangu Mail or its affiliates are the owners of all right, title, and interest in and to the original, and any copies of the Service software and related information, improvements, enhancements or derivatives thereto and ownership of all intellectual property rights pertaining thereto, in whole or in part, shall be, vest with, and remain the exclusive property of Sangu Mail or its affiliates. You, as the licensee, through your downloading, installing, or use of the Service do not acquire any ownership rights to the software and its updated versions.

Third-Party Content and Licenses

All Content a person sends and shares via Sangu is the sole responsibility of the person from whom said Content originated.

Sangu Mail does not control the Content sent via Sangu, nor does it guarantee the accuracy, integrity or quality of said Content and accepts no liability for it. 

Under this license you may not:

(i) sell, lease, rent, license, sublicense or otherwise distribute the Service software; 

(ii) copy, decompile, disassemble, translate or reverse engineer the Service software, in whole or in part; 

(iii) write or develop any derivative software, make attempt to derive the source code of, modify, or create derivative works of the Service software, any its updates;

(iv) provide, disclose, divulge or make available to, or permit the use of the Service software by any third party without Sangu Mail’s prior written consent;

(v) avoid, bypass, remove, deactivate, impair, descramble or otherwise circumvent any technological measure implemented by Sangu Mail or any of Sangu Mail’s providers or any other third party (including another user) to protect the Service;

(vi) reproduce, publish, transmit, distribute, modify, create derivative works or otherwise use the Content for commercial or illegal purposes (including spam) without our prior written permission;

(vii) misuse services for unauthorized and/or unsolicited use of data, for spamming or disseminating fraudulent or harmful content or links to such content.

Any attempt to do so is considered a violation of these Terms and the rights of Sangu Mail. If you violate any of these restrictions, your use of the Service will be reviewed and terminated, and you may be subject to legal actions and damages.

Your license to use the Service is automatically revoked if you violate these Terms. We hereby reserve all rights not expressly granted in these Terms.

 

Your Feedback 

We welcome your comments, suggestions or other feedback (“Feedback”) about how to improve the Service. By submitting the Feedback to us, you grant us the unlimited right, at our discretion, to use, disclose and otherwise exploit the Feedback, in whole or in part, without any restriction or compensation to you. If we accept your submission, we do not waive any rights to use similar or related ideas or feedback previously known to us, developed by our employees, or obtained from sources other than you.

Third-Party Websites and Services

We welcome your comments, suggestions or other feedback (“Feedback”) about how to improve the Service. By submitting the Feedback to us, you grant us the unlimited right, at our discretion, to use, disclose and otherwise exploit the Feedback, in whole or in part, without any restriction or compensation to you. If we accept your submission, we do not waive any rights to use similar or related ideas or feedback previously known to us, developed by our employees, or obtained from sources other than you.

Warranties and disclaimers

We welcome your comments, suggestions or other feedback (“Feedback”) about how to improve the Service. By submitting the Feedback to us, you grant us the unlimited right, at our discretion, to use, disclose and otherwise exploit the Feedback, in whole or in part, without any restriction or compensation to you. If we accept your submission, we do not waive any rights to use similar or related ideas or feedback previously known to us, developed by our employees, or obtained from sources other than you.

Limitation of Liability

Sangu Mail is not responsible if any information, materials, or content available through the Service are inaccurate or incomplete, including because of the user’s change of settings and/or filters in his/her mailing service.

You are solely responsible for the legality of your actions within the Service and your use of the Service in accordance with the laws and regulations applicable to you.

In no event shall Sangu Mail, its subsidiaries, directors, partners, employees, contractors or agents be liable for indirect, incidental, special, punitive or consequential damages, related to any use or inability to use the Service, including, without limitation, any damages, caused as a result of the use of the information provided through the Service or by mistakes, omissions, interruptions, defects, viruses, loss of data or documents, even if Sangu Mail has been advised of the possibility of such damages. Sangu Mail disclaims any liability for acts, willful misconduct, negligence, or omissions of other users that use the Service. 

You understand and agree that new versions of Sangu may have changes or restricted functionality compared to previous versions. Sangu Mail reserves the right to rename particular functions, introduce new functionality or revoke previously available functions. You will be notified of the existence of a new version by Sangu Mail. 

The foregoing limitations of liability do not apply to the extent prohibited by law.

If any part of the warranty disclaimers or limitations of liability is found to be invalid or unenforceable for any reason or if we are otherwise found to be liable to you in any manner, then our aggregate liability for all claims under such circumstances for liabilities, shall not exceed the total amount of payments made by you to Sangu Mail within 6 months preceding the claim. This limitation is cumulative and will not be increased by the existence of more than one incident or claim.

 

Indemnification

We welcome your comments, suggestions or other feedback (“Feedback”) about how to improve the Service. By submitting the Feedback to us, you grant us the unlimited right, at our discretion, to use, disclose and otherwise exploit the Feedback, in whole or in part, without any restriction or compensation to you. If we accept your submission, we do not waive any rights to use similar or related ideas or feedback previously known to us, developed by our employees, or obtained from sources other than you.

Applicable Law and Jurisdiction

Except as otherwise set forth in these Terms or any policies, these Terms shall be exclusively governed by and construed in accordance with the laws of the State of New York in the United States, excluding its rules on conflict of laws. 

If any material in the Service, or your use of the Service, is contrary to the laws of the place where you are when you access it, the Service is not intended for you, and we ask you not to use it. You are responsible for informing yourself of the laws of your jurisdiction and any data protection laws applicable to you and complying with them.

Except where prohibited by applicable law, and without limitation to any statutory rights of consumers, you agree that any dispute, conflict, claim or controversy directly or indirectly arising out of in connection with or relating to the Service or these Terms, including, without limitation, those relating to its validity, its construction or its enforceability shall be resolved by means of amicable negotiations directly with Sangu Mail team in accordance with the principles of good faith and cooperation.

If a consensus may not be reached by the negotiations, the dispute shall be settled exclusively in the national courts of the Republic of Ireland, subject to its jurisdiction rules, with the applicable substantive law of the Republic of Ireland.

You can also try to settle the dispute out of court using an alternative dispute resolution procedure and submit your complaint online via the online dispute resolution (ODR) platform.

All claims shall be brought within one (1) year after the claim arises, except to the extent a longer period is required by applicable law.

 

Electronic Communications

By using the Service and providing us with your contact information, you understand and agree that we may send you electronic communications via email or push notifications regarding, without limitation, (i) incoming messages; (ii) your use of the Service; (iii) updates of the Service and these Terms; or (iv) subscriptions, transactions and cancellations under these Terms.

Note, however, that some email messages may be more “commercial” in nature than others, as they may advertise our services or offers in which we believe you may be interested. You may unsubscribe from receiving these emails from us by following the instructions provided in such communications.

You can read more about the rules of personal data processing in our Privacy Policy for the Website and the Service.

 

Termination

Termination by Sangu Mail 

We reserve the right, at any time at our sole discretion, to: modify, suspend or discontinue the Service, Content, feature, or offers through the Service. You agree that we shall not be liable to you or to any third party should any of the foregoing occur with respect to the Service. 
Sangu Mail reserves the right to take whatever lawful actions it may deem appropriate in response to actual or suspected violations of these Terms, including, without limitation, the suspension or termination of your license and access to the Service. 
Sangu Mail may cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrong. 

 

Termination by you

You may terminate this agreement with Sangu Mail at any time by canceling the subscription, deleting and no longer accessing or using the Service. If you terminate this agreement, all permissions and licenses granted to you in these Terms will immediately terminate without Sangu Mail’s obligation to provide any refunds.
Either Party may terminate these Terms if the other Party becomes bankrupt or insolvent, or enters into reorganization or liquidation procedure whether compulsorily or voluntarily, or in case of the other Party’s merger or acquisition (if applicable), upon the effective date of the merger or acquisition.

Other terms

We may transfer our rights and obligations under these Terms to a third party (for example, providers of cloud or marketing services), but this will not affect your rights or our obligations under these Terms. 

We reserve the right, at any time at our sole discretion, to modify these Terms. In the case of material changes affecting your use of the Service, we’ll notify you prior to the changes’ effective date by sending you an email or push notifications. If you continue to use the Service, you agree to the updated version of these Terms.

If any provision of these Terms is determined to be unlawful, void or unenforceable, the remaining provisions of these Terms will continue to be fully valid and enforceable.

A printed version of these Terms shall be admissible in judicial or administrative proceedings based on or relating to the use of the Service to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

PLEASE NOTE!

We do not provide our services and access to our products to new customers from Russia and Belarus. 

We do not engage in any business with companies that are owned by or affiliated with Russian or Belarusian residents.

We do not engage in business with companies that support the Russian aggression in Ukraine.

 

Questions and Contact Information

If you have any questions or comments about these Terms of Service or the Service, please contact us by:
support@Sangu.io


Our support team is happy to assist you in any matter. We sincerely ask you to be polite and calm in your communication. Otherwise, we will not be able to respond to emails containing offensive or abusive language.

Cyber Risk Research LLC, d/b/a Sangu

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